Privacy Policy

Last Updated: April 17, 2026

Welcome to Africa Heal Health ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age and location, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Health & Medical Information

As a health services platform, we may collect sensitive health information that you provide, including:

• Prescriptions you upload for fulfillment.
• Health metrics you log (e.g., blood sugar, weight, blood pressure).
• Information about your medical conditions, allergies, and medical history provided in your profile or during consultations.
• Queries you make to our AI Health Assistant, which may contain health-related information.

This information is treated with the highest level of confidentiality and security.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your orders and manage your subscriptions for products and services.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Generate a personal profile about you to make future visits to the Site more personalized.
• Anonymize health data for the purpose of improving our AI models and services, without linking it back to your personal identity.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Notify you of updates to the Site.
• Request feedback and contact you about your use of the Site.

3. Disclosure of Your Information

We do not share your personally identifiable information or protected health information with any third parties except in the circumstances described below:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Medical Professionals: Your information may be shared with doctors, pharmacists, and other healthcare providers who are part of your care team through our platform to provide you with medical services.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request that we correct any incorrect personal information.
• Request that we delete your personal information.
• Object to the processing of your personal information.

To exercise these rights, please contact us using the contact information provided below.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

Email: privacy@africahealhealth.com